Dear Customer,

Thanks for using our app and i am truly sorry for the inconvenience has caused to you. This is Niki and i hope to be able to help you!

1. To start with, would you please kindly tell me whether you are using Windows or Mac computer? And please also kindly tell me the operating system of your computer. I will check the compatibity at first.

2. Secondly, please make sure you are using the newest version of AnyTrans for iOS (v8.2.0). If not, please download it from link below:

For Windows Version: https://www.imobie.com/go/download.php?product=at&os=win

For Mac Version: https://www.imobie.com/go/download.php?product=at&os=mac

3. Please make sure the network connection is stable while downloading and installing software.

If problem persists, please kindly send a screenshot about this issue to me for further analysis?

I am looking forward to your reply.

Thanks for your kind feedback in advance.

Best regards,

Dorothy