Dear AnyTrans,

 

I purchased the Family Plan version of your software thinking that it would make the task of backing up all my photos and videos simpler. Just spend three hours trying to figure out how to back this stuff up to an external hard drive and I must be missing something because I couldn’t do it. The step where you download it all to the Mac is a non-starter, not enough room, which is why I bought the program in the first place. I want to be able top simply take everything that is in iCloud and drag it to a couple of external drives, what am I missing?