Dear Byro,

Thanks for using our app and i am truly sorry for the delay reply. This is Dorothy and i hope to be able to help you!

The download process will depend on the network status. If the network status is stable, the installation process will be smooth. It will be appreciated for your generous forgiveness.

Given this situation, would you please make sure the network is stable and kindly give it a new try?

Please kindly tell me whether it works for you or not.

Thanks for your kind feedback in advance.

Best regards,

Dorothy