Hello Ashleigh,

Thanks for using our pp and i am truly sorry for the dealy reply.

The time to restart device varies from several minutes to an hour based on the size of device data. If there are more files on your device, it will take much time.

It will be appreciated for your generous support and kind understanding.

If there is anything i can help you with, please just let me know.

Enjoy a nice day!

Best regards,

Dorothy