Hello Tom,

Thanks for using our app and i am sorry for the late reply. This is Dorothy and i hope to be able to help you!

o start with, would you please kindly give me a chance to explain this issue? This issue is caused due to online verification. To protect your license code safety and privacy, single license code can only be used on one computer. It means that your license code assocates with your computer. If you format or change computer, you need to contact us to unbind your license code. After that, you can use license code again. It will be appreciated for your generous forgiveness and kind understanding.

To help me locate yur order and unbind your license code soon, would you please kindly tell me your order ID or license code? For protecting privacy, would you please kindly send info to us via cs@imobie.com?

We will provide you with solution at once.

Thank you so much for your cooperation and help in advance.

Best regards,

Dorothy