Hello Bglasgow,

Thanks for using our app and i am truly sorry for the late reply due to Annual Meeting. It will be appreciated for your generous forgiveness and kind understanding in advance.

This is Dorothy and i hope to be able to help you! To recover lost data from encrypted backup, would you please give our Recover from Encrypt Backup a try? Here is the detailed user guide:

https://www.imobie.com/guide/phonerescue-for-ios/recover-from-encrypted-itunes-backup.htm

Please kindly tell me whether it works for you or not.

If you purchased PhoneRescue but it fails to help you solve this issue this time, i am truly sorry for PhoneRescue lets you down. Given this situation, i will refund you whenever you want based on our Refund Policy.

I am looking forward to your reply.

Thank you so much for your generous support and kind feedback in advance.

Enjoy a nice day!

Best regards,

Dorothy