Hello Vlmaurer,

Thanks for using our app and i am truly sorry for the late reply. This is Dorothy and i hope to be able to help you!

To help me solve your issue soon, would you please kindly tell me the operating system of your computer?

If possible, would you please kindly send a screenshot about this issue to me  for better analysis?

I am looking forward to your reply.

Thanks for your kind feedback in advance.

Best regards,

Dorothy