Hello Phantom,

Thanks for using our app and i am truly sorry for the late reply. This is Dorothy and i hope to be able to help you!

This issue is caused for error of merging. If possible, would you please kindly send log to cs@imobie.com for better analysis?

If you are not willing to send log file to us, would you please try below suggestion to solve this issue?

Please try to restore your device. But restore process will erase your device data. And i know the importance of your data. Before you restore data, would you please back up your device data at first? To back up device data, would you please kindly  back up device data via Free software below:

https://www.imobie.com/guide/anytrans/full-backup.htm

If you are not willing to cooperate to solve this issue, i totally understand. I am truly sorry for our software lets you down. Given this situation, i would like to refund you whenever you want.

I am looking forward to your reply.

Thanks for your kind feedback in advance.

Best regards,

Dorothy