Hello Jake,

Thanks for using our app and i am truly sorry for the late reply. This is Dorothy and i hope to be able to help you!

To solve this issue, would you please try below suggestions?

1. Please download the newest PhoneRescue for Android on your computer from link below:

Windows:  Free DownloadCompatible with All Windows 

Mac:  Free DownloadCompatible with All Macs 

2. Please make sure the network status is stable while installing PhoneRescue for Android.

Please kindly tell me whether it works for you or not.

Thank you so much for your cooperation and feedback in advance.

Best regards,

Dorothy