Hello Jimmy,

Thanks for contacting us and i am truly sorry for the late reply. This is Dorothy and i hope to be able to help you!

About this issue this issue, would you please give below suggestion a try?

Please restart your iPhone and kindly give it a new try.

If problem persists, please contact Apple Support Team with support@apple.com

And i believe Apple Support Team will help you solve this issue soon.

Thank you so much for your generous support and kind understanding in advance.

Enjoy a nice day!

Best regards,

Dorothy