Hello Ralph,

Thanks for using our app and i am truly sorry for the late reply. This is Dorothy and i hope to be able to help you.

To start with, i would like to tell you that AnyTrans supports to detect device and SD card data.

Given this situation, would you please try below suggestions to solve this issue?

1. Please make sure you are using the newest version of AnyTrans for Android. If not, please download the newest version of AnyTrans for Android on your computer from link below

For Windows: https://www.imobie.com/go/download.php?product=at&os=win

For Mac: https://www.imobie.com/go/download.php?product=at&os=mac

2. If problem persists, would you please kindly send a screenshot about this issue to me for better analysis?

And i will provide you with solution soon.

I am looking forward to your reply.

Thanks for your kind feedback in advance.

Best regards,

Dorothy