Dear Maxi,

Thanks for using our app and i am truly sorry for the late reply. This is Dorothy and i hope to be able to help you!

The time to restore and restore varies based on the size of your data. It will be appreciated for your kind understanding.

But over 3 hours is truly not normal. Given this rare situation, we will need log file to make further diagnosis. Would you please kindly send log file to cs@imobie.com for better analysis?

It is easy to send log: Open AnyTrans for iOS > Click Feedback button > Click Submit

For Mac:

For Windows:

Thank you so much for your generous forgiveness and kind feedback in advance.

Best regards,

Dorothy