Hello Friend,

Thanks for using our app and i am truly sorry for the late reply. This is Dorothy and i hope to be able to help you!

To start with, would you please kindly give me a chance to explain this issue? This issue is caused due to online verification. To protect your license code safety and privacy, single license code can only be used on one computer. It means that your license code assocates with your computer. If you format or change computer, you need to contact us to unbind your license code. After that, you can use license code again. It will be appreciated for your generous forgiveness and kind understanding.

To protect your license code safety and privacy, would you please kindly send your order ID or license code to cs@imobie.com?

And we will unbind your license code at once.

I am looking forward to your reply.

Thank you so much for your generous forgiveness and kind feedback in advance.

Best regards,

Dorothy