Hello Maud,

Thanks for using our app and i am truly sorry for the late reply. This is Dorothy and i hope to be able to help you!

Android uses permissions in the file structure, every file, folder and partition, which has a set of permissions. These permissions decide who can view, write and execute a file—certain users have access, while users who don’t have the right permissions are blocked from having access. Rooting device lets you get the permission as Super Administrator User in Android system. Once you get it done, you can do anything in Android system. After rooting device, you can use Deep Scan function to recover lost android data to your computer or device directly. PhoneRescue for Android can root your device. But as we know, there are many kinds of Android device in the market. Thus, it is hard to guarantee PhoneRescue for Android can root all Android devices.

As the professional software (Kingoroot) fails to help you root device, it is truly sorry for PhoneRescue for Android is unable to help you this time. It will be appreciated for your generous forgiveness and kind understanding.

Given this situation, i would like to  refund you whenever you want.

Meanwhile, given the importance of your data, i highly recommend you to back up device data periodically.

Sorry again for the inconveniences has caused to you.

Thank you so much for your generous forgiveness and kind feedback in advance.

Best regards,

Dorothy