Hello Maud,

Thanks for your quick reply. We have issue your refund. And you will receive it within 3-5 business  days.

Sorry again for PhoneRescue fails to help you this time. It will be appreciated for your generous forgiveness and kind understanding.

These days, coronavirus is very serious in global. Please stay safe and take care!

Meanwhile, given the importance of your data, i hihly recommend you to back up your device data periodically. If you have such need, welcome to give our AnyTrans for Android trial version a try. To get more info, please refer to the links below:

https://www.imobie.com/guide/anytrans/get-started-android.htm

If there is anything i can help you with, please just let me know.

Enjoy a nice day!

Best regards,

Dorothy