Dear Attal,

Thanks for using our app and i am truly sorry for the late reply. This is Dorothy and i hope to be able to help you!

This issue is caused due to online verification. To protect your license code safety and privacy, single license code can only be used on one computer. If you format or change computer, you need to contact us to unbind your license code. After that, you can use license code again. It will be appreciated for your generous forgiveness.

To help me locate your order and unbind your license code, would you please kindly tell me your order ID or license code? To protect your license code privacy and safety, i would like to recommend you to send it to us via Submit Ticket instead of posting on forum. It will be appreciated for your generous forgiveness and kind feedback in advance.

https://my.imobie.com/support/create_ticket.php

I am looking forward to your reply.

Thanks for your kind feedback in advance!

These days, COVID-19 is severe in global. I wish all things are well for you and your family. Please stay health and take care!

Have a great day!

Best regards,

Dorothy