Dear Chris,

Thanks for using our app and i am truly sorry for the late reply. This is Dorothy and i hope to be able to help you!

The issue may be caused for the AnyTrans App is installed from Google Play, which has limitations to access messages or any private data. Given this situation, would you please download and install AnyTrans App on your pixel 4xl from link below:

https://anytrans.imobie.com/scancode?ref=app

Please kindly tell me whether it works for you or not.

Thank you so much for your generous forgiveness and kind feedback in advance.

These days, COVID-19 is severe in global. I wish all things are well for you and your family. Stay health and take care!

Have a nice day!

Best regards,

Dorothy