Hello Jselvig,

Thanks for using our app and i am truly sorry for the late reply. This is Dorothy and i hope to be able to help you!

I am truly sorry about your loss. To remove pattern, there are two conditions due to Android Data Principles.

1. You have turned on USB Debugging option before locking device screen. If not, you device cannot be detected via the third party software due to Android Principles. It will be appreciated for your generous support and kind understanding.

2. You device need to be rooted. Android uses permissions in the file structure, every file, folder and partition, which has a set of permissions. These permissions decide who can view, write and execute a file—certain users have access, while users who don’t have the right permissions are blocked from having access. Rooting device lets you get the permission as Super Administrator User in Android system. Once you get it done, you can do anything in Android system. After rooting device, you can use Deep Scan function to recover lost android data to your computer or device directly. To get more info about Root, please refer to the link below:

https://www.imobie.com/guide/phonerescue-for-android/get-started.htm

If you are unable to satisfy two conditions, i am truly sorry for PhoneResuce for Android is unable to help you this time. It will be appreciated for your generous support and kind feedback in advance.

If there is anything i can help you with, please just let me know.

These days, COVID-19 is severe in global. I wish all things are well for you and your family. Please stay health and take care!

Have a great day!

Best regards,

Dorothy