Dear Friend,

Thanks for contacting us and i am truly sorry for the late reply. This is Dorothy and i hope to be able to help you!

It’s sorry for iMobie brings unhappy experience to you. To start with, would you please kindly give me a chance to explain this issue?

To protect license code privacy and safety, iMobie adopt online verification. Single license can only be used on one computer. If you change computer or format computer, your license code will be locked to protecr your license code safety. But please do not worry, you can contact us to unbind your license code or you can go to account center to unbind it by yourself. I am truly sorry for the inconvenience may have caused to you.

In fact, i can help you unbind license code directly. But to protect order safety and privacy, i recommend you not to post it on forum. Given this situation, would you please Submit Ticket with your license code or order ID:

https://my.imobie.com/support/create_ticket.php

And our Support Team will solve this issue soon.

Sorry again for the inconveneince has caused to you.

These days, COVID-19 is severe in global. I wish all things are well Please stay health and take care!

Have a nice day!

Best regards,

Dorothy