Dear Mingming,

Thanks for using our app and i am truly sorry for the late reply. This is Dorothy and i hope to be able to help you!

It’s truly sorry for iMobie brings unhappy experience to you. Given this situation, would you please try below suggestions to solve this issue?

1. Please re-launch PhoneRescue for iOS.

2. Please restart your iPhone and kindly give it a new try.

If problem persists, would you please kindly send a screenshot about this issue to us for further diagnosis.

I am looking forward to your reply.

Thanks for your kind feedback in advance.

It’s hard time for global people. Please stay health and take care!

Best regards,

Best regards,

Dorothy