Dear Jenneww,

Thanks for using our app and i am truly sorry for the late reply. This is Dorothy and i hope to be able to help you!

It’s truly sorry for iMobie brings unhappy experience to you. Given this situation, would you please try below suggestions to solve this issue?

1.Please make sure you the using the latest version of AnyTrans for Android from link below:

https://www.imobie.com/go/download.php?product=at&os=mac

2. Please refresh the QR code to give it a new try.

3. If problem persists, would you please try to connect with USB cable to give it a try.

Please kindly tell me whether it works for you or not.

Thanks for your kind feedback in advance.

Best regards,

Dorothy