Hello Allenrdor,

Thanks for using our app and i am truly sorry for the late reply. This is Dorothy and i hope to be able to help you!

Given this situation, would you please try below suggestions to solve this issue?

Please download the newest version of MacClean from link below.

If problem persists, would you please kindly send a screenshot about this issue to us for further diagnosis?

I am looking forward to your reply.

Thanks for your kind feedback in advance.

Best regards,

Dorothy

Your iMobie Team