Hello Jim,

Thanks for using our app and i am truly sorry for the late reply. This is Dorothy and i hope to be able to help you.

I am truly sorry for your loss. And i can imagine how important these photos are for you. I will try my best to help you!

As you cannot restore data from iCloud backup, would you please give the Recover from iOS Device mode and Recover from iTunes backup a try? Here are the detailed user guide:

Recover from iOS Device directly:

https://www.imobie.com/guide/phonerescue-for-ios/recover-data-from-ios-device.htm

Recover from iCloud backup:

https://www.imobie.com/guide/phonerescue-for-ios/recover-from-itunes-backups.htm

I truly hope PhoneRescue can help you recover lost data back. If not, i am truly sorry for PhoneRescue fails to help you this time due to Data Recovery Principles. It will be appreciated for your generous forgiveness and kind understanding in advance.

Meanwhile, given the importance of your data, i would like to recommend you to back up your device data periodically. Our AnyTrans – Free function (named Backup Manager) can help you better manage your device data). To get more info, please refer to the link below:

https://www.imobie.com/guide/anytrans/full-backup.htmhttps://www.imobie.com/guide/anytrans/get-started-ios.htm

If there is anything i can help you with, please do not hesitate to let me know!

It’s hard time for global people. Please stay health and take care!

Have a great day!

Best regards,

Dorothy