Hello John.

Thanks for using our app and i am truly sorry for the late reply. This is Dorothy and i hope to be able to help you!

To help us solve your issue soon, would you please kindly send log file to cs@imobie.com for further diagnosis?

https://www.imobie.com/faq/anytrans-faqs.htm#quescate12

Our Dev Team will analyze your logfile and send solution to you soon.

Thank you so much for your generous forgiveness and kind understanding in advance.

Best regards,

Dorothy