Hell Lune,

Thanks for using our app and i am truly sorry for the late reply. This is Dorothy and i hope to be able to help you.

Photos are so precious for you. I totally understand your mood. Given this situation, would you please try to remove useless app or files on your C drive to free up space? Or would you please try to download PhoneRescue on your family or friend’s computer to give it a new try?

Meanwhile, i am wondering whether you have iTunes or iCloud backup? If so, would you please try to recover data from iTunes or iCloud backup?

From iTunes Backup:

https://www.imobie.com/guide/phonerescue-for-ios/recover-from-itunes-backups.htm

From iCloud Backup:

https://www.imobie.com/guide/phonerescue-for-ios/recover-from-icloud.htm

If you have no backups, i am truly sorry for PhoneRescue fails to help you this time. Given this situation, i would like to refund you at once.

Sorry again for the inconvenience has caused to you.

Thanks you so much for your generous forgiveness and kind feedback in advance.

Best regards,

Dorothy