Hello Toreba,

Thank you so much for your kind feedback. Yes, i am serous about refunding you if product fails to help you solve problem or you are not willing to solve this issue anymore. Because iMobie takes user’s satisfaction in priority. We truly hope you will have a happy experience with iMobie. 

To help me locate your order and issue your refund soon, if posisble, would you please kindly tell me your order ID? And i will issue your refund at once.

I am looking forward to your reply.

Thanks for your kind feedback in advance.

Best regards,

Dorothy