Dear Jess,

Thanks for using our app and i am truly sorry for the inconvenience has caused to you. This is Niki and i hope to be able to help you!

About the quit issue, it may occur for various reasons. For example,  there is no sufficient space on your computer; your iOS system encounters problem, etc.. For locating the specific reason, we will need log file for further diagnosis.

Given this situation, if possible, would you please kindly send log file to cs@imobie.com for better analysis? It is easy to do so: Open PhoneRescue > Click the Menu tab > Click Send Log from the drop-down menu > Send the zip file to us as attachment via mail. It will be appreciated for your cooperation and kind understanding.

http://my.imobie.com/support/upload_imgs/PhoneRescue-Win-Send-Log.png

http://my.imobie.com/support/upload_imgs/PhoneRescue-Mac-Send-Log.png

If you cannot send log directly, please find error log and send it to us from this path:

Windows: C: User\Your computer name\AppData\Roaming\iMobie\PhoneRescue\Errorlog

Mac: /Users/Your computer name/Library/Application Support/com.imobie. PhoneRescue/PhoneRescue/LogsFolder

Please kindly refer to this page to know the details about how to send the log file:

https://www.imobie.com/faq/phonerescue-faqs.htm#part27

I am looking forward to your reply. And our Dev Team will provide you with solution soon.

If you are truly not willing to continue to solve this issue, i totally understand that. I am truly sorry for that PhoneRescue fails to help you solve issue in time. Given this situation, i would like to refund you at once.

I am looking forward to your reply.

Thanks for your generous support and kind understanding in advance.

Best regards,

Niki