Dear Customer,

Thanks for using our app and i am truly sorry for the inconvenience has caused to you. This is Dorothy and i hope to be able to help you!

About the crash issue, it may be caused for several factors, the computer storage, the computer operating system, the iOS version of your iPhone, etc.. To make better analysis, would you please kindly provide log file to us? Please refer to below post to send log file to cs@imobie.com for further diagnosis? Thank you so much for your generous support support and kind feedback in advance.

https://www.imobie.com/faq/phonerescue-faqs.htm#quescate9

Meanwhile, PhoneRescue provides three recovers modes. To recover lost data soon, would you please also try to recover data from iTunes and iCloud backup? It will be appreciated for your kind consideration and copperation.

Recover from iTunes Backup: https://www.imobie.com/guide/phonerescue-for-ios/recover-from-itunes-backups.htm

Recover from iCloud Backup:https://www.imobie.com/guide/phonerescue-for-ios/recover-from-icloud.htm

I am really sorry for the inconveneince caused to you. Meanwhile, i promise you that if you are not willing to copperation with us to solve this issue, i will issue your refund whenever you want.

Thank you so much for your generous support and kind understanding in advance.

Best regards,

Dorothy