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  1. Today
  2. Dorothy

    Error code 25

    Hello, Sina, thanks for using our app and we are truly sorry for the inconvenience may have caused to you. To start with, we would like to tell you that error code 25 (also called error 3194) will appear, if iTunes can’t communicate with Apple's software update server. To tackle this issue, would you please give below suggestions a try? 1. Please restart your iPhone; 2. Please use iTunes to back up device at first. 3. After that, you can use our software normally. If problem unluckily persists, please refer to below post to solve such issue: https://support.apple.com/en-us/HT201442 We really hope those tips would help you fix this issue. If there is anything we can help you with, please do not hesitate to contact us. Thank you so much for your generous support and kind understanding in advance.
  3. Dorothy

    Activate license on new computer

    Hello, Customer, thanks for using our app and we are truly sorry for the inconvenience may have caused to you. To start with, we check your mail carefully on our platform, but we are sorry for we fails to locate it (jcsimm@aol.com). So we are wondering whether you use other mail to contact our Support Team or not. If so, would you please kindly tell us to help us check for that? It will be appreciated for your kind understanding. About license code issue, we would like to tell you that personal license can only be used on one computer. If you change computer or reinstall system, you need to contact us to unbind your license code. After that, you can use it again normally. Meanwhile, i am really sorry for i fail to locate your order based on email address you provided. To help us locate your order and unbind license code soon, would you please kindly tell us your order ID? Then, i will send license code to you via mail. After that, you can use it on your new computer. Sorry again for the inconvenience has caused to you. I am looking forward to your reply. Thank you so much for your generous forgiveness and kind cooperation in advance.
  4. sina

    Error code 25

    hello I keep getting error code 25 for my iPhone.
  5. Yesterday
  6. I have emailed support twice with no response. Once on October 11, 2018 and again on October 22, 2018 (today). I purchased a new laptop and need to change my license to the new computer. I can find no instructions on the method to accomplish this. Please provide instruction. Thanks you, Jared Simmons
  7. Last week
  8. When your iPhone can’t send or receive messages, you may be cut off from friends, colleagues and family. Luckily, it’s simple to tackle such issue if you give below troubleshooting step a try: 1. Please restart your iPhone. 2. Please check your network connection. As we know, if you want to send messages as iMessages or MMS, you need to open cellular data or on Wi-Fi connection. To send an SMS messages, you need to makre sure that you have connected to cellular. If you have turned on Wi-Fi calling, you can send SMS messages within Wi-Fi. 3. Please check your carrier to see whether the type of messages you are trying to send (like MMS or SMS) is supported or not. 4. If you are trying to send group MMS messages on an iPhone, please go Settings > Messages and turn on MMS messaging. If you don’t see an option to turn on MMS Messaging or Group Messaging on your iPhone, then your carrier might not support this feature. 5. Please check and make sure that your iPhone has enough space to receive images and videos. 6. Please make sure you entered the correct phone number or email address for the contact. If you have any questions or problems, please do not hesitate to contact us.
  9. Dorothy

    I have been getting Error Code 1

    Hello, Humaid, thanks for using our app and we are truly sorry for the inconvenience may have caused to you. Error code 1 occurs if iPhone lacks components because of improper operation you may have launched. Given this situation, would you please give below suggestions a try? 1. To start with, please use iTunes to backup your device. By this issue, it will repair components issue. After that, you can use PhoneRescue normally. It will be appreciated for your kind understanding. 2. If iTunes also fails to backup your device, please check whether you can visit the backup files under the path: C:\Users\{Your Account Name}\AppData\Roaming\Apple Computer\MobileSync If you cannot open the Backup folder, please delete the folder completely. Then, please backup the device again. After that, you can use PhoneRescue normally. We really hope the solution helps you tackle this issue soon. If problem unfortunately persists, would you please kindly send log file to Support@imobie.com for further diagnosis? https://www.imobie.com/faq/phonerescue-faqs.htm#part27 We are looking forward to your reply. Thanks for your generous support and kind understanding in advance.
  10. Dorothy

    Restore PhoneRescue Backup

    Hello, Oskar, thanks for using our app and i am truly sorry for the inconvenience may have caused to you. If you once save Backup locally (on your computer), you can recover lost data from iTunes backup. Moreover, we would like to tell you that PhoneRescue also supports to recover lost data from corrupt backup. Would you please kindly give the trial version a try? Here is the details user guide: https://www.imobie.com/guide/phonerescue-for-ios/recover-from-itunes-backups.htm Meanwhile, we would like to tell you that we design our PhoneRescue to let customers scan & preview their deleted content prior to purchase. If PhoneRescue can scan the data you lost, it can help you find them back. If not, it cannot help you find them back because your data has been overwritten. In this case, sorry but not only our PhoneRescue but also any other iOS data recovery software won’t help on this issue. It will be appreciated for your kind understanding. If you have any questions or problems, please do not hesitate to contact us. Thank you for your generous support and kind understanding in advance.
  11. I have been getting error code 1. this appears after the system have scanned my iphone. the error code 1 is not referenced anywhere. how can i solve it
  12. Hi, if I choose to save the PhoneRescue Backup locally, how can I now restore data from this Backup? Itunes and Icloud Backups are corrupted.
  13. Earlier
  14. Dorothy

    Fail to retrieve gallery/photos

    Hello, Angie, thanks for contacting us and we are sorry for the inconvenience may have caused to you. Given this situation, would you please kindly send log file to Support@imobie.com directly for better analysis? https://www.imobie.com/faq/phonerescue-faqs.htm#part27 Thank you so much for your generous support and kind feedback in advance.
  15. Dorothy

    Anytrans showing zero pictures on iPhone

    Hello, Kunal, thanks for contacting us and we are sorry for the inconvenience may have caused to you. If you mean you want to transfer pictures from iPhone to Computer but AnyTrans fails to detect your photos on device, would you please refer to below instruction to tackle this issue: https://www.imobie.com/faq/anytrans-for-ios-faqs.htm#part41 If you mean you want to transfer photos from backup to computer, would you please refer to below post to give it a try? https://www.imobie.com/guide/anytrans/backup-manager-ios.htm Please kindly tell us whether it works for you or not. Thanks for your kind feedback in advance.
  16. Dorothy

    purchase using debit card

    Hello, Edison, thanks for contacting us and i am sorry for the delay reply. Yes, you can purchase our software with Visa Card. To help us solve your issue soon, would you please kindly tell us which software are you interested in (AnyTrans/PhoneRescue)? I am looking forward to your reply. Thanks for your kind feedback in advance.
  17. Hi, I wanted to recover and backup pictures from my iPhone to PC. After googling, i came across AnyTrans tool. While using free version, I was delighted to see that tool identified all my photos. But due to restriction of free version, I was not able to transfer all the photos. I therefore purchase license for 1 computer. But when I scanned my iPhone again after applying the license, AnyTrans is showing zero photos on my iPhone :(. Please assist.
  18. Edison

    purchase using debit card

    how can I purchase this product using a VISA debit card?
  19. can anybody help as I cannot retrieve my photos even though PhoneRescue scan the photos? The photo image is appeared as "dotted" image. Please help. Is there anyway to ask for refund if I really cannpt retrieve my photos? Thank you
  20. Dorothy

    iTunes Download Free

    Start new topic Dear users, You can download the newest iTunes freely on Windows from link below: (For operating system of 32 bit): https://www.apple.com/itunes/download/win32 (For operating system of 64 bit): https://www.apple.com/itunes/download/win64 If you have any questions or problems, please do not hesitate to contact us. Enjoy a nice day!
  21. Dear iMobie users, If you just purchase the newest iPhone Xs (or Max) but it cannot be recognized by AnyTrans for iOS, would you please give below instructions a try? 1. To start with, would you please kindly tell us which iTunes version are you using now? 2. Secondly, we would like to explain that iPhone Xs (or Max) is only compatible with iTunes 12. 9 or higher. If you are not using the newest one, would you please update your iTunes from link below: (For operating system of 32 bit): https://www.apple.com/itunes/download/win32 (For operating system of 64 bit): https://www.apple.com/itunes/download/win64 After that, AnyTrans for iOS will detect your iPhone Xs (or Max). If you have any questions or problems, please do not hesitate to contact us. Have a nice day!
  22. Dorothy

    Phonerescue crash

    Hello, Melissa, thanks for using our app and i am truly sorry the inconvenience may have caused to you. To help us make better analysis, would you please kindly send log file to Support@imobie.com for better analysis? Once we receive it, we will check and solution to you as soon as possible. We are looking forward to your reply. Thanks for your kind feedback in advance.
  23. Melissa

    Phonerescue crash

    Same issue here. Just downloaded iTunes 12.9.0.167 and now PhoneRescue (version 3.7.1) crashes every time when I try to open. The message I get is:
  24. Dorothy

    Phonerescue crash

    Hello, Elad, thanks for using our app and we are truly sorry for the inconvenience may have caused to you. Given this situation, here are our suggestions for you: 1. Please check whether you are using the latest PhoneRescue for iOS (version 3.7.1) or not. If not, please download and install it from link below: For Windows version: https://www.imobie.com/go/download.php?product=pri&os=win For Mac version: https://www.imobie.com/go/download.php?product=pri&os=mac 2. If problem persists, to help us make better analysis, would you please kindly send log file to Support@imobie.com? Here is the detailed instruction: https://www.imobie.com/faq/phonerescue-faqs.htm#part27 We promise you that we will try our best to help you solve this issue soon. Thank you so much for your generous support and kind feedback in advance.
  25. Elad

    Phonerescue crash

    Hey I have iTunes 12.9 when I opened the phonerescue application it's crash inmdiatly.
  26. Hello, Julie, thanks for using our app and we are truly sorry for the inconvenience may have caused to you. To transfer notes from iPhone to computer, would you please refer to detailed user guide below: https://www.imobie.com/guide/anytrans/notes-management-ios.htm If problem persists, would you please kindly tell is which iOS version your iPhone are using? We are looking forward to your reply. Thanks for your kind feedback in advance.
  27. Dorothy

    Whatsapp recovery

    Hello, Rob, i am so glad to hear from you. If there is anything i can help you with, please do not hesitate to contact us. Enjoy a nice day!
  28. Hi - I am not able to transfer my NOTES on my iPhone 5s to my computer. Any help is appreciated. Thanks, Julie
  29. Rob

    Whatsapp recovery

    Thank you Dorothy, I am waiting for the notification on the FULL installer release.
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