Hello Shansell,

Thanks for using our app and i am truly sorry for the late reply. This is Dorothy and i hope to be able to help you!

It’s truly sorry for AnyTrans brings unhappy experience to you. Given this situation, would you please refer o the below suggestions to solve  your issue?

1.Please download the newest version of AnyTrans from links below:

For Windows:

https://www.imobie.com/go/download.php?product=ati&os=win

For Mac:

https://www.imobie.com/go/download.php?product=ati&os=mac

2. Please create backup via instructions below:

https://www.imobie.com/guide/anytrans/full-backup.htm

Please kindly tell me whether it works for you or not.

Thanks for your kind feedback in advance.

About your questions: By the way, what I want to do is backup the phone. Wipe it clean. Then restore the data for only some apps. Is that going to be possible?

Yes, AnyTrans can help you do not. You can create backup at first. Then, you can wipe your phone. After that, you can restore data from backup to phone with AnyTrans.

If there is anything i can help you with, please just let me know.

It’s hard time for global people. Please stay healthy and take care!

Have a great day!

Best regards,

Dorothy