Hello Ralph,

Thank you so much for your kind feedback. It’s truly sorry for i fail to receive the screenshot you sent.

Given this situation, would you please kindly send log file to cs@imobie.com directly for further diagnosis？

https://www.imobie.com/faq/anytrans-for-android-faqs.htm#quescate10

And we will provide you with solution soon.

Sorry again for the inconvenience caused to you. 

I am looking forward to your reply.

Thanks for your kind feedback in advance.

Best regards,

Dorothy