Hello Cloud,

Thanks for using our app and i am truly sorry for the late reply. This is Dorothy and i hope to be able to help you!

t’s truly sorry for AnyTrans for Android brings unhappy experience to you. To help solve this issue soonwould you please refer to kindly send log file to cs@imobie.com for further diagnosis? And our Dev and Support Team will provide you with solution soon.

For Mac:

For Windows:

I promise you that if we fail to provide you with a workable solution, i will issue your refund whenever you want based on our Refund Policy.

Thank you so much for your generous support and kind feedback in advance.

These days, COVID-19 is severe in global. I wish all things are well for you and your family. Stay health and take care!

Have a nice day!

Best regards,

Dorothy