Dear Julier,

Thanks for using our app and i am truly sorry for the late reply. This is Dorothy and i hope to be bale ot help you!

Given this situation, would you please tell me whether the AnyTrans app on your Samsung is installed from Google Play? If so, it won’t let the third party software to detect your messages because of Google Principles. It will be appreciated for your generous forgiveness and kind understanding.

To solve this issue, would you please install AnyTrans app on your Samsung device from link below:

https://anytrans.imobie.com/scancode?ref=app

Please kindly tell me whether it works for you or not.

Thank you so much for your generous support and kind feedback in advance.