Dear Wally,

Thanks for using our app and i am truly sorry for the late reply. This is Dorothy and i hope to be able to help you!

It’s truly sorry for our software lets you down. It will be appreciated for your generous forgiveness.

To start wtih, it seems that there is misunderstanding between us. Our AnyTrans for Cloud is a free software now, which will help you better manage data on cloud drives. Would you please kindly check for that?

To transfer videos better, would you please kindly give our another software, named AnyTrans for iOS a try? To get more info, please refer to the detailed user guide below:

https://www.imobie.com/guide/anytrans/icloud-photo-video-management-ios.htm

Sorry again for the inconvenience has caused to you.

If there is anything i can help you with, please just let me know.

Happy New Year!

Best regards,

Dorothy