Hello Serigo,

Thanks for using our app and i am truly sorry for the late reply. This is Dorothy and i hope to be able to help you!

It’s sorry for AnyTrans for Cloud has not been updated for a long time due to project adjustment. And it brings unhappy experience to you. Given this situation, would you please kindly send log file to cs@imobie.com for better analysis?

https://www.imobie.com/faq/anytrans-for-cloud-faqs.htm#quescate4

And we will try our best to help you solve this issue soon.

I am looking forward to your reply.

Thanks for your kind feedback in advance.

Best regards,

Dorothy