Hello Jtlswan,

Thanks for contacting us and we are so sorry for the inconvenience caused to you. This is Dorothy and I hope to be able to help you!

To start with, would you please kindly give me a chance to explain this issue? Apple values user’s privacy, so it won’t let the third party software to detect your private data such as messages, voice mails and etc. As these data are stored in Sandbox, you only can access them when you already had backups or had finished backup your device. Would you please click “Back up Now” button on the messages management page at first? You can check more details from the link below:

https://www.imobie.com/guide/anytrans/messages-management-ios.htm

If you have used a lot of storage on the device, it may take some time to complete the process. It will be appreciated for your generous forgiveness and kind understanding.

Or you can make a full backup of the device and check the messages in the backup directly. Please refer to the detailed user guide: https://www.imobie.com/guide/anytrans/full-backup.htm

If problem still persists, would you please send us the screenshot for further analysis?

In order to solve your problem as soon as possible, would you please kindly send a log file to cs@imobie.com for further analysis? It is easy to do so: click the Feedback menu tab > Write your mail address and description of the issue > Click submit button to send log file as attachment.

Windows: http://my.imobie.com/support/upload_imgs/send-log-ati-win.png 

Mac: https://my.imobie.com/support/upload_imgs/ati-mac-log.png

I‘m looking forward to your reply. 

Thanks for your patience and understanding in advance.

Best Regards, 

Dorothy