Hello Emmanuel,

Thanks for using our app and i am truly sorry for the late reply  This is Dorothy and i hope to be able to help you!

It’s sorry for iMobie brings unhappy experience to you. I check the ticket (aa1e7cca) and find that my colleague named Emily has replied your mail already. Given this situation, would you please kindly check the solution?

If you have tried the solution or solution is not available for you, it’s sorry for this inconvenience. And we will issue refund for you at once.

Thank you so much for your generous support and kind feedback in advance.

These days, COVID-19 is severe in global. I wish all things are well Please stay health and take care!

Have a great day!

Best regards,

Dorothy