Hello Panox,

Thanks for contacting us and i am truly sorry for the late reply. This is Dorothy and i hope to be able to help you!

It’s sorry for iMobie brings unhappy experience to you. To help me locate and check your ticket status, if possible, would you please kindly tell me your ticket ID? And i will contact Support Team to check and reply you at once.

Sorry again for the inconvenience has caused to you. It will be appreciated for your generous forgiveness.

These days, COVID-19 is severe in global. I wish all things are well Please stay health and take care!

Have a great day!

Best regards,

Dorothy