Hello Andrew,

Thanks for contacting us and i am truly sorry for the late reply. This is Dorothy and i hope to be able to help you!

It’s truly sorry for AnyTrans brings unhappy experience to you. Given this situation, would you please click Feedback to send log file to us for better analysis?

If you are not willing to solve this issue anymore, i totally understand. Given this situation, would you please contact us to issue your refund at once?

https://my.imobie.com/support/request_refund.htm

If there is anything i can help you with, please just let me know.

These days, COVID-19 is severe in global. I wish all things are well Please stay health and take care!

Have a nice day!

Best regards,

Dorothy