Hello bm,

Thanks for using our app and i am truly sorry for the late reply. This is Dorothy and i hope to be able to help you!

Thank you so much for providing detailed info about this issue to us. It’s truly sorry for iMobie brings unhappy experience to you. Yes, this is a complex process because Android and iOS belongs to different operating system. The time to transfer data varies based on the size of your data. As the data is 18 GB, it will need more time. Given this rare situation, would you please kindly send log file to cs@imobie. com for further diagnosis?

Click Feedback option > Enter your email address and problem description > Submit.

Our Support and Dev Team will analyze the problem and find solution to you soon. Thank you so much for your generous support and kind cooperation in advance.

I promise you that if we fail to provide you with a worable solution, i would like to refund you whenever you want.

These days, COVID-19 is severe in global. I wish all things are well Please stay health and take care!

Have a nice day!

Best regards,

Dorothy