Hello Icrover,

Thanks for using our app and i am truly sorry for the late reply. This is Dorothy and i hope to be able to help you!

It’s sorry for iMobie brings unhappy experience to you. To start with, would you please kindly tell me the iOS version of your device? If the iOS version is higher than iOS 12, this feature is not stable due to Apple Restrictions. If your iOS version is higher than iOS 12, i am truly sorry for the inconvenience has caused to you.

Given this situation, if the Home Screen Managerment function is the unique function you need, i will issue your refund at once. In fact, i can help you issue refund directly. But to protect order safety and privacy, i recommend you not to post it on forum. Given this situation, would you please Request Refund with your license code or order ID:

https://my.imobie.com/support/request_refund.htm

And our Support Team will solve this issue soon.

Sorry again for the inconveneince has caused to you.

These days, COVID-19 is severe in global. I wish all things are well Please stay health and take care!

Have a nice day!

Best regards,

Dorothy