Hello Mike,

Thanks for using our app and i am truly sorry for the late reply. This is Dorothy and i hope to be able to help you!

It’s truly sorry for iMobie brings unhappy experience to you. Yes, our AnyTrans supports iPod classic Series: iPod classic 4, iPod classic 5, iPod classic 6, etc. Given this situation, would you please try below suggestions to solve this issue?

We receive some feedbacks from our customers about AnyTrans failing to detect their iOS devices issue. This error can be caused by the following reasons:

1. iTunes is not installed properly or initialized properly.

2. You do not install the latest version of AnyTrans.

3. The anti virus software is running and blocking the connection.

4. Your USB cable is loose or broken.

To fix this issue, please follow the troubleshooting steps:

1. Reconnect the iOS device or give another USB cable a try.

2. iOS devices require Apple Mobile Device Support, which should be automatically installed with iTunes. Please download and install the latest version of iTunes on your computer to check whether iTunes can detect your iOS devices or not:

https://www.apple.com/itunes/download

3. Please check whether you are using the latest version of AnyTrans. If not, please download it from our website:

https://www.imobie.com/anytrans/download.htm

4. If you are connecting the iOS device to the computer for the first time, please remember to tap Trust on the device when it prompts for authorization.

5. Please close anti virus software temporally.

If problem persists, would you please kindly send log file to cs@imobie.com for better analysis?

It is easy to send log:

Open AnyTrans for iOS > Click Feedback button > Click Submit

For Mac:

For Windows

I promise you that if i cannot provide you with a workable solution, i would like to refund you whenever you want.

Sorry again for the this inconvenience.

It’s hard time for global people. Please stay health and take care!

Best regards,

Dorothy