Hello Joel,

Thanks for using our app and i am truly sorry for the late reply. This is Dorothy and i hope to be able to help you.

It’s truly sorry for iMobie brings unhappy experience to you. To protect license code safety an privacy, we adopt online verification. Thus, single license code can only be used on one computer. If you change computer or reinstall system for computer, you will need to contact us to unbind license code or go to Support Center to unbind license code by yourself. It will be appreciated for your generoud forgiveness and kind understanding in advance.

Usually, our Customer Support Team will reply you within 24 hours on workday and 48 hours on holiday. Given this rare situation, would you please kindly tell me your Ticket ID to help me check and solve this issue soon?

I am looking forward to your reply.

Thanks for your kind feedback in advance.

Best regards,

Dorothy