Dear Customer,

Thanks for using our app and i am truly sorry for the inconvenience has caused to you. This is Dorothy and i hope i’m able to help you!

1.To start with, would you please kindly tell me whether you connect Android device to computer via Wi-Fi or not?

If so, would you please kindly tell me the AnyTrans App installed on your phone is downloaded from Google Play or our official website?

If your AnyTrans app is downloaded from Google Play, our AnyTrans for iOS is unable to detect your Messages and Call Log due to Google Restriction Principles. It won’t let the third party software to detect your messages, call log, etc… Our Development is still working on this issue. It will be appreciated for your kind understanding.

2. The good news is that our official version can solve this issue now. Given this issue, to tackle this issue, please download AnyTrans App from our official website directly. Please visit the URL below via your phone browser to install it on your phone. Here is the download link:

http://anytrans.site/

After that, AnyTrans for IOS will detect your Messages normally.

3. If it fails, i am truly sorry for this inconvenience. Given this situation, would you please send us a screenshot and log file to cs@imobie.com for further analysis? It is easy to do so: click the Feedback menu tab > Write your mail address and description of the issue > Click submit button to send log file as attachment.

Windows: http://my.imobie.com/support/upload_imgs/send-log-ati-win.png

Mac: https://my.imobie.com/support/upload_imgs/ati-mac-log.png

I‘m looking forward to your reply.

Thank you so much for your patience and understanding in advance.

Best Regards,

Dorothy