Hello Customer,

Thanks for using our app and i am truly sorry for the delay reply. This is Dorothy and i hope to be able to help you!

To solve this issue , would you please download the newest version of AnyTrans for iOS?

For Windows: https://www.imobie.com/go/download.php?product=at&os=win

For Mac: https://www.imobie.com/go/download.php?product=at&os=mac

If problem persists, would you please kindly send log file to cs@imobie.com for further diagnosis? And our Dev Team and Support Team will provide you with solution soon?

https://www.imobie.com/faq/anytrans-for-ios-faqs.htm#quescate12

Please kindly tell me whether it works for you or not.

Thanks for your kind feedback in advance.

Best regards,

Dorothy