Hello Lynnie,

Thanks for using AnyTrans and i am truly sorry for the inconvenience. This is Dorothy and i hope to be able to help you.

This issue is caused due to online verification. To protect your license code safety and privacy, single license code can only be used on one computer. If you format or change computer, you need to contact us to unbind your license code. After that, you can use license code again. It will be appreciated for your generous forgiveness.

To protecr your license code order and license code info, would you please contact cs@imobie.com to solve this issue at once?

Thank you so much for your kind understanding and feedback in advance.

Best regards,

Dorothy