Dear User,

Thanks for contacting us and i am truly sorry for the late reply. This is Dorothy and i hope to be able to help you!

To start with, congratulations for newborn baby! It’s a really beautiful things! I totally understand the importance of photos meant for you. I truly hope our software would help you.

But as you know, recovery process is a complicated process due to Android Principles. There are two necessary conditions:

1.Your device needs to be rooted. Android uses permissions in the file structure, every file, folder and partition, which has a set of permissions. These permissions decide who can view, write and execute a file—certain users have access, while users who don’t have the right permissions are blocked from having access. Rooting device lets you get the permission as Super Administrator User in Android system. Once you get it done, you can do anything in Android system. After rooting device, you can use Deep Scan function to recover lost android data to your computer or device directly. To get more info about Root, please refer to the link below:

https://www.imobie.com/guide/phonerescue-for-android/root-android-device.htm

2. Your device has turned on USB debugging option before. Otherwise, your device is unable to be detected by our software due to Android Principles. It willbe appreciated for your kind understanding.

If the two conditions cannot be satisfied, it’s truly sorry for PhoneRescue for Android cannot help you this time due to Android Data Recovery principles. It will be appreciated for your generous forgiveness.

Meanwhile, given the importance of data, i highly recommend you to back up your device data periodically.

To express our congratulation for newborn baby, i apply for a special gift for you. You can use our AnyTrans for Android for free for 3 months. AnyTrans can help you export device data to computer or other device, like photos, messages, music, etc… To get more info, please refer to the detailed instructions below:

https://www.imobie.com/guide/anytrans/get-started-android.htm

If you are interested in it, please contact me via cs@imobie.com get the gift(to license code safety and privacy).

I am looking forward to your reply.

Thanks for your kind feedback in advance.

These days, coronavirus is severe. We truly wish all things is well for you and your family! Please stay safe and take care!

Have a great day!

Best regards,

Dorothy