Hello Maranatha,

Thanks for using our app and i am truly sorry for the late reply. This is Dorothy and i hope to be able to help you!

To start with, given the complexity of recovery, i  recommend you to give the trial version a try instead of purchasing it.

Meanwhile, we would like to tell you that we design our PhoneRescue for Android to let customers scan & preview their deleted content prior to purchase. If PhoneRescue for Android can scan the data you lost, it can help you find them back. If not, it cannot help you find them back because your data has been overwritten. And we are sorry that PhoneRescue for Android may fails to help you recover lost data this time. It will be appreciate for your understanding. 

You can download the trial version from the links below:

For Windows:https://www.imobie.com/go/download.php?product=pr&os=win

For Mac: https://www.imobie.com/go/download.php?product=pr&os=mac

Please make sure the internet connection is stable while launching download process.

Here is the detailed user guide: https://www.imobie.com/guide/phonerescue-for-android/root-android-device.htm

If the trial version fails to scan out deleted data or you fail to root your device, i am truly sorry for PhoneRescue for Android may fail to help you recover lost data this time due to Data Recovery Principles. Given this situation, please do not purchase the Pro version.

If you have any questions or problems, please do not hesitate to let me know.

These days, coronavirus is severe. We truly wish all things is well for you and your family! Please stay safe and take care!

Have a great day!

Best regards,

Dorothy