Hello Dray,

Thanks for using our app and i am truly sorry for the late reply. This is Dorothy and i hope to be able to help you!

To start with, if you device cannot be not truest or the USB Debugging option is not open before locking, you device cannot be detected by computer or the third party software. Given this situation, our software is unable to help you this time. It will be appreciated for your generous forgiveness and kind understandin. If you do not purcahse our software yet, please do not purchase it. If you have purchased our software already, i would like to refund you at once.

Meanwhile, given the importance of your data, i highly recommend you to back up your device data periodically. If you plan to do so, welcome to give our AnyTrans trial version a try? To get more info, please refer to the detailed user guide below:

https://www.imobie.com/guide/anytrans/get-started-android.htm

If there is anything i can help you with, please just let me know.

Thank you so much for your generous support and kind feedback in advance.

These days, COVID 19 is severe. We truly wish all things is well for you and your family! Please stay safe and take care!

Have a great day!

Best regards,

Dorothy