Dear Panxodakilla,

Thanks for using our app and i am truly sorry for the delay reply. This is Dorothy and i hope to be able to help you!

It’s sorry for iMobie brings unhappy experience to you. There are numerous phone types in Android brands. So different devices will need different drivers. Given this situation, would you please kindly send log file to cs@imobie.com for further diagnosis?

And our Dev Team will make further diagnosis and find solution to you soon.

Thank you so much for your generous forgiveness and kind feedback in advance!

These days, COVID-19 is severe in global. I wish all things are well for you and your family. Please stay health and take care!

Have a great day!

Best regards,

Dorothy